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Email support is a method of customer service that allows parties to asynchronously communicate via email to engage in a support interaction. Email support can be used to answer questions, provide feedback, solve problems, or handle complaints from customers. Email support can have many benefits, such as:

• Convenience and flexibility: Customers can send and receive emails at any time and from any device, without having to wait on hold or talk to a live agent. Agents can also handle multiple emails at once and prioritize them according to urgency and complexity.