Dvcom

Engage your Customers with the MOTION unique technology: Open Channel, Real Time, Powerful, Effective and totally integrated with Asterisk™. DVCOM Technology provides the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels with our Contact Center Solutions Dubai. Take advantage of the advanced Contact Management and Cally Square IVR designer modules. Empower you call center adding the channels you need with our Contact Center System! Open Channel makes it possible to integrate your custom channels, whether they are new social media, messaging solutions a

A blended call center is a type of call center that allows customer service representatives to handle both inbound and outbound calls. In a traditional call center, agents may be assigned to handle either inbound or outbound calls exclusively, depending on the needs of the business. However, in a blended call center, representatives are trained and equipped to handle both types of calls, allowing for greater flexibility in the operation.

The benefits of a blended call center include:

Increased efficiency: By allowing representatives to handle both inbound and outbound calls, businesses

During a whisper session, the supervisor’s voice is typically played through the representative’s headset, but not through the customer’s. The customer is usually not aware that the supervisor is providing guidance to the representative. However, some call center software systems may provide a notification to the representative when a whisper session is initiated.

Overall, whisper is a useful tool for call center managers who want to provide real-time coaching and support to their representatives, helping them to improve their skills and deliver better customer service.

Whisper is a call center feature that allows a supervisor or manager to speak privately to a customer service representative during an ongoing call, without the customer hearing. The supervisor can provide guidance, advice, or information to the representative, helping them to handle the call more effectively.

Whisper is particularly useful for new or inexperienced representatives who may need guidance during a call, or for representatives who are handling complex or difficult customer interactions. By providing real-time feedback and coaching, the supervisor can help the representative to

The Yealink WH66 is a professional wireless headset designed for use in various business environments, including call centers, offices, and remote work settings. It features advanced noise-cancellation technology, making it ideal for noisy environments.

Some of the key features of the Yealink WH66 headset include:

Dual Connectivity: The WH66 can connect to two devices simultaneously, making it easy to switch between your desk phone and computer.
Noise-Cancellation Technology: The headset uses advanced noise-cancellation technology to filter out background noise and provide clear audio

The Yealink WH67 is the Industry-driving convertible DECT remote headset, opening a totally new type of work area cooperation. Work consistently with major UC stage and coordinate locally with Yealink IP Phones. 4.0 inch (480 x 800) capacitive touch screen of base offers recently work insight, only one touch, all control. Go about as a workstation, overseeing calls, interfacing with numerous gadgets (work area telephone/cell phone/PC), charging cell phone remotely, and in any event, assuming a speakerphone’s part. The best part is that sending such a multifunctional workstation just has to st

The Yealink WH63 is another passage level convertible DECT remote headset. Work flawlessly with major UC stages and coordinate locally with Yealink IP Phones. For gem sound insight, Yealink Super Wideband HD Audio Technology and Acoustic Shield Technology make you talk and hear obviously during calls and video conferencing. Effectively finger-contact control, 19g lightweight plan, interference free, WH63 is a pleasant convertible headset for work.

The Yealink UC Workstation is in excess of a solitary base, it facilitates the administration of business correspondence requests and other USB

The Yealink WH66 is a professional wireless headset designed for use in various business environments, including call centers, offices, and remote work settings. It features advanced noise-cancellation technology, making it ideal for noisy environments.

Some of the key features of the Yealink WH66 headset include:

Dual Connectivity: The WH66 can connect to two devices simultaneously, making it easy to switch between your desk phone and computer.
Noise-Cancellation Technology: The headset uses advanced noise-cancellation technology to filter out background noise and provide clear audio

The Yealink WH67 is the Industry-driving convertible DECT remote headset, opening a totally new type of work area cooperation. Work consistently with major UC stage and coordinate locally with Yealink IP Phones. 4.0 inch (480 x 800) capacitive touch screen of base offers recently work insight, only one touch, all control. Go about as a workstation, overseeing calls, interfacing with numerous gadgets (work area telephone/cell phone/PC), charging cell phone remotely, and in any event, assuming a speakerphone’s part. The best part is that sending such a multifunctional workstation just has to st

The Ole Wolff stomach, an industry-driving proficient acoustic part, gives a more extensive recurrence reaction and higher responsiveness of music, empowering everybody to partake in the full strong of originalities and fineness.

Yealink Acoustic Shield Technology guarantees interruption free sound quality in day to day calling with a virtual safeguard made by different mouthpieces, to guarantee you’ve been heard obviously.The Yealink BH72 is a wireless headset designed for professional use in a variety of settings, such as offices, call centers, and customer service departments. It offers

The Ole Wolff stomach, an industry-driving proficient acoustic part, gives a more extensive recurrence reaction and higher responsiveness of music, empowering everybody to partake in the full strong of originalities and fineness.

Accessible for QI remote charging, and pack with unique customized UC Powerstation for everyday driving, BH76 upholds as long as 40 hours of battery productivity, covering multi week’s functioning need typically and going with you to battle till the last moment without power uneasiness.

For more info:
https://www.yealinkheadsets.ae/bh76-headset/

The Yealink UH34/UH34 Lite, accessible in monaural (UH34/UH34 Lite Mono) and binaural (UH34/UH34 Lite Dual), is an expert USB wired headset with perfectly clear sound. The UH34/UH34 Lite offers a lightweight structure factor that is agreeable to wear, in any event, for a whole working day. Reasonable for laborers invest a ton of energy wearing headsets for voice correspondences. Furnished with Yealink USB Connect programming and Yealink Device Management Platform/Cloud Service, you are not difficult to really look at the gadget data and overhaul the firmware of one or numerous UH34/UH34 Lite

The Yealink UH36, accessible in monaural (UH36 Mono) and binaural (UH36 Dual), is an expert USB wired headset to work with the discussions in manners that your concentra-tion zone and center is effortlessly got in and the listening weariness is decreased too. Given Yealink USB Connect programming and Yealink Device Management Platform/Cloud Service, you are not difficult to actually look at the gadget data and update the firmware of one or numerous UH36 headsets.

Runs right out of box, a USB (USB-A/USB-C) fitting and-play arrangement makes the network to Yealink IP telephones, PC and table

The Yealink WH62 is another passage level DECT remote headset, with WH62 Dual and WH62 Mono two models. Work flawlessly with major UC stages and incorporate locally with Yealink IP telephones. Yealink Full-band Audio Technology and Acoustic Shield Technology make you talk and hear plainly during calls and partake in the sound system gem music experience. With effectively on-ear control, interference free, open to wearing, WH62 is a decent accomplice either for discussing or teaming up.

No more EHS connectors required, associate work area telephone straightforwardly with one USB link. Furth

The Yealink YHS36 is a wired headset designed for use with Yealink IP phones and softphones. It features an over-the-head design with an adjustable headband and a flexible microphone boom that can be positioned for optimal voice clarity.

The YHS36 has a single 3.5mm jack that can be plugged directly into the audio port of compatible Yealink phones, such as the T23G, T27G, T29G, T41S, T42S, T46S, T48S, T52S, T54S, T56A, T58A, and T58V. It can also be used with a Yealink headset adapter for compatibility with other IP phones or softphones that have a standard 3.5mm audio jack.

For more in

The Yealink UH34/UH34 Lite, accessible in monaural (UH34/UH34 Lite Mono) and binaural (UH34/UH34 Lite Dual), is an expert USB wired headset with perfectly clear sound. The UH34/UH34 Lite offers a lightweight structure factor that is agreeable to wear, in any event, for a whole working day. Reasonable for laborers invest a ton of energy wearing headsets for voice correspondences. Furnished with Yealink USB Connect programming and Yealink Device Management Platform/Cloud Service, you are not difficult to really look at the gadget data and overhaul the firmware of one or numerous UH34/UH34 Lite

The Yealink UH36, accessible in monaural (UH36 Mono) and binaural (UH36 Dual), is an expert USB wired headset to work with the discussions in manners that your concentra-tion zone and center is effortlessly got in and the listening weariness is decreased too. Given Yealink USB Connect programming and Yealink Device Management Platform/Cloud Service, you are not difficult to actually look at the gadget data and update the firmware of one or numerous UH36 headsets.

Runs right out of box, a USB (USB-A/USB-C) fitting and-play arrangement makes the network to Yealink IP telephones, PC and table

Yealink UH38 is an exceptional sound system USB headset including sensational call and music au-dio. Double receiver commotion retraction and Acoustic Shield Technology furnish you with a predominant call insight. UH38 upholds USB and Bluetooth double associations, permitting you to oversee two call gadgets at the same time to further develop call handling effectiveness. Premium materials and a solid metal edge make it finished and strong. Delicate and skin-accommodating head-band&ear pads make the headset all-day agreeable. UH38 is the headset that gives you the best concentration and joint

The Yealink WH62 is another passage level DECT remote headset, with WH62 Dual and WH62 Mono two models. Work flawlessly with major UC stages and incorporate locally with Yealink IP telephones. Yealink Full-band Audio Technology and Acoustic Shield Technology make you talk and hear plainly during calls and partake in the sound system gem music experience. With effectively on-ear control, interference free, open to wearing, WH62 is a decent accomplice either for discussing or teaming up.

No more EHS connectors required, associate work area telephone straightforwardly with one USB link. Furth

In this article, we will delve into the critical decision of choosing the right Yealink distributor for your business. With a plethora of options available, finding a distributor who meets your specific needs can be overwhelming. But fear not! We are here to guide you through this process and help you make an informed choice. From evaluating their product portfolio to understanding their expertise and support services, we will provide you with a comprehensive guide that promises to simplify this crucial decision. So, grab a cup of coffee, sit back, and let’s dive in